html, body, div, span, object, iframe, h1, h2, h3, h4, h5, h6, p, blockquote, pre, abbr, address, cite, code, del, dfn, em, img, ins, kbd, q, samp, small, strong, sub, sup, var, b, i, dl, dt, dd, ol, ul, li, fieldset, form, label, legend, table, caption, tbody, tfoot, thead, tr, th, td, article, aside, figure, footer, header, menu, nav, section, time, mark, audio, video, details, summary {
    margin: 0;
    padding: 0;
    border: 0;
    font-size: 100%;
    font-weight: 400;
    background: transparent
}

main, article, aside, figure, footer, header, nav, section, details, summary {
    display: block
}

img, object, embed {
    max-width: 100%
}

html {
    overflow-y: scroll
}

ul {
    list-style: none;
}

blockquote, q {
    quotes: none;
}

blockquote:before, blockquote:after, q:before, q:after {
    content: '';
    content: none;
}

a {
    margin: 0;
    padding: 0;
    font-size: 100%;
    vertical-align: baseline;
    -webkit-tap-highlight-color: transparent;
    background-color: transparent;
    text-decoration: none;
}

del {
    text-decoration: line-through;
}

th {
    font-weight: 700;
}

td {
    font-weight: 400;
}

hr {
    display: block;
    height: 1px;
    border: 0;
    border-top: 1px solid #ccc;
    margin: 1em 0;
    padding: 0;
}

pre {
    white-space: pre;
    white-space: pre-wrap;
    white-space: pre-line;
    word-wrap: break-word;
}

input[disabled], textarea[disabled] {
    cursor: not-allowed;
}

select, input, textarea {
    font-size: 100%;
    outline: 0;
}

input::-ms-clear {
    display: none;
}

textarea {
    resize: none;
}

table {
    font-size: inherit;
}

small {
    font-size: 85%
}

strong {
    font-weight: 700;
}

td img {
    vertical-align: top;
}

sub, sup {
    font-size: 75%;
    line-height: 0;
    position: relative;
}

sup {
    top: -.5em;
}

sub {
    bottom: -.25em;
}

pre, code, kbd, samp {
    font-family: monospace, sans-serif;
}

.clickable, input[type=button], input[type=submit], input[type=file], button {
    cursor: pointer;
}

button, input, select, textarea {
    margin: 0;
}

iframe {
    background-color: #fff;
    vertical-align: middle;
}

input[type=text], input[type=password] {
    -webkit-appearance: none;
    border-radius: 0;
}

body {
    background-color: #F9F9F9;
    font-family: PingFang SC,Lantinghei SC,Helvetica Neue,Helvetica,Arial,Microsoft YaHei,\\5FAE\8F6F\96C5\9ED1,STHeitiSC-Light,simsun,\\5B8B\4F53,WenQuanYi Zen Hei,WenQuanYi Micro Hei,sans-serif;
}

a {
    cursor: pointer;
}

input::-webkit-input-placeholder { /* WebKit,Blink,Edge */
    color: #B4BEC7;
}

input:-moz-placeholder { /* Mozilla Firefox 4 to 18 */
    color: #B4BEC7;
}

input::-moz-placeholder { /* Mozilla Firefox 19+ */
    color: #B4BEC7;
}

input:-ms-input-placeholder { /* Internet Explorer 10-11 */
    color: #B4BEC7;
}

.wrap {
    background-color: #fff;
    width: 100%;
    padding-bottom: 40px;
    padding-top: 19px;
}

.faq-list-box {
    margin: 0 auto;
    width: 100%;
    max-width: 1100px;
}

.helpHomelist li {
    float: left;
    margin-right: 38px;
    width: 100%;
}

.helpListBox .newsList01 li {
    clear: left;
}

.newsList01 {
    display: inline-block;
    width: 45%;
}

.newsList01 a {
    color: #284058;
    font-size: 15px;
}

.faq-banner-box {
    width: 100%;
    background: #F0F1F4;
}

.faq-banner-content {
    max-width: 1100px;
    height: 400px;
    margin: 0 auto;
    background: url('../../images/qa/banner_pc.png') #F0F1F4 no-repeat;
    background-position: right bottom;
    width: 100%;
}

.faq-banner-content h1 {
    padding: 91px 0 44px 0;
    font-size: 38px;
    font-weight: 500;
    color: #121212;
}

.faq-banner-content p {
    margin-top: 30px;
    font-size: 16px;
    color: #6A6A6A;
    line-height: 32px;
}


.faq-banner-content p span {
    color: #20BAE6;
    cursor: pointer;
}
.faq-banner-content p span:hover{
    color: #02A4D2;
}
.faq-inputbar {
    background: rgba(255, 255, 255, 0.95);
    width: 570px;
    height: 51px;
    box-shadow: 0 6px 20px 0 rgba(105, 105, 105, 0.14);
    border-radius: 4px;
    position: relative;
    overflow: hidden;
}

.faq-input-label {
    width: 22px;
    height: 22px;
    padding: 15px 20px;
    position: absolute;
}

.faq-input-label img {
    width: 22px;
}

.faq-input-box {
    width: 350px;
    margin-left: 60px;
    display: inline-block;
}

.faq-input {
    height: 51px;
    width: 100%;
    font-size: 16px;
    border: 0;
}

.search_btn {
    background-color: #20BAE6;
    color: #fff;
    font-size: 16px;
    width: 150px !important;
    border: none;
    text-align: center;
    position: absolute;
    right: 0; /*padding: 15px 0;*/
    height: 51px;
    line-height: 51px;
}

.faq-list {
    font-size: 0;
}

.faq-item {
    display: inline-block;
    width: 226px;
    height: 170px;
    margin-right: 48px;
    font-size: 12px;
}

.faq-item ul {
    padding-left: 56px;
}

/*.faq-item:nth-child(4n+0) {margin-right:0;}*/
.faq-item-title {
    padding: 30px 0 0 0;
}

.faq-item-title img {
    vertical-align: middle;
}

.faq-item-title .faq-icon {
    width: 40px;
    vertical-align: middle;
}

.faq-item-title .faq-arrow {
    width: 16px;
    vertical-align: sub;
    display: none;
}

.faq-item-title a {
    font-size: 16px;
    color: #000;
    line-height: 16px;
    margin-left: 12px;
}
.faq-item-title a:hover{
    color: #02A4D2;
}
.faq-ask-item a:hover{
    color: #02A4D2;
}
.faq-banner-content p span:hover{
    color: #02A4D2;
}
.kf:hover{
    color: #02A4D2;
}
.search_btn:hover{
    background-color: #02A4D2;
}
.faq-ask-item {
    width: 100%;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    position: relative;
}

.faq-ask-item a {
    font-size: 12px;
    color: #333333;
    line-height: 30px;
}

.titleBar001 {
    padding-left: 12px;
    margin: 30px 0 25px 0;
    font-size: 24px;
    line-height: 18px;
    min-height: 18px;
    color: #464646;
    position: relative;
    border-left: 4px solid #D34A3E;
}

.titleBar001 h3 {
    font-size: 20px;
    font-weight: 400
}

.clearBox {
    zoom: 1
}

.clearBox:after {
    content: ".";
    display: block;
    height: 0;
    clear: both;
    visibility: hidden
}

.newsList01 li {
    height: 34px;
    line-height: 34px;
    background: url("../../images/qa/dot.png") no-repeat;
    text-indent: 9px;
    -ms-background-position-y: 50%;
    background-position-y: 50%;
}

@media screen and (max-width: 1210px) {
    .wrap {
        padding: 0 14px 15px;
        box-sizing: border-box;
    }

    .faq-banner-content { /*padding: 0 14px; */
        box-sizing: border-box;
        position: relative;
        padding-left: 14px;
    }
}

@media screen and (max-width: 768px) {
    .wrap {
        padding: 46px 16px 15px;
    }

    .faq-item {
        margin-right: 0;
    }

    .faq-banner-content {
        background: url('../../images/qa/banner_pc.png') #F0F1F4 no-repeat;
        background-position: -moz-calc(100% + 32px) bottom;
        background-position: -webkit-calc(100% + 32px) bottom;
        background-position: calc(100% + 32px) bottom;
        width: 100%;
        background-size: 80%;
        height: 215px;
    }

    .faq-inputbar {
        position: absolute;
        box-sizing: border-box;
        width: -moz-calc(100% - 48px);
        width: -webkit-calc(100% - 48px);
        width: calc(100% - 48px);
        height: 46px;
        bottom: -25px;
        left: 50%;
        transform: translateX(-50%);
        border-radius: 6px;
    }

    .search_btn {
        display: none;
    }

    .faq-input-label {
        padding: 12px 17px;
    }

    .faq-input {
        padding: 15px 0;
        height: auto;
        font-size: 14px;
    }

    .faq-input-box {
        width: -moz-calc(100% - 50px);
        width: -webkit-calc(100% - 50px);
        width: calc(100% - 50px);
    }

    .faq-banner-content h1 {
        font-size: 22px;
        padding: 74px 0 17px 12px;
    }

    .faq-banner-content p {
        font-size: 11px;
        margin-top: 0;
        padding-left: 12px;
        line-height: 1;
    }

    .faq-item {
        width: 100%;
        height: auto;
        border-bottom: 1px solid #efefef;
    }

    .faq-ask-item {
        border-bottom: 1px solid #efefef;
        line-height: 1;
        padding: 9px 0;
        font-size: 13px;
    }

    .faq-ask-list li:last-child, .faq-item:last-child {
        border: none;
    }

    .faq-item ul {
        padding-left: 0;
        float: right;
        width: -moz-calc(100% - 102px);
        width: -webkit-calc(100% - 102px);
        width: calc(100% - 102px);
    }

    .faq-item-title {
        float: left;
        max-width: 100px;
        text-align: center;
        padding: 39px 18px 0 0;
        width: 100%;
        box-sizing: border-box;
    }

    .faq-item-title .faq-icon {
        display: block;
        margin: 0 auto 15px;
        width: 32px;
    }

    .faq-item-title a {
        font-size: 13px;
        margin-left: 0px;
    }

    .faq-item-title .faq-arrow {
        width: 13px;
    }

    .faq-input-label img {
        width: 20px;
    }

    .faq-ask-item a {
        font-size: 13px;
        color: #505050;
    }

    .faq-item-title a {
        color: #333;
    }

    .faq-input-box {
        margin-left: 49px;
    }
}
.kf{
    color: #02a4d2;
}
.faq-banner-content h1 img{width: 51.6%; max-width: 864px;}